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The External Feedback Procedure

From CAF Network

To enable public sector organisations applying the CAF to see the results of their efforts, the model offers the External Feedback Procedure which provides feedback aiming to further support the CAF user in their journey towards quality.

Between 6 and 12 months after the approval of the self-assessment report, the organisation has the opportunity to apply this procedure to receive the European label of ‘effective CAF user’. In case of a positive evaluation given by external CAF experts the label will confirm that the CAF has been implemented in an effective way and the organisation has started to install the Principles of Excellence in its organisational culture.

The delivery of the CAF Effective User Label is the responsibility of the Member States implementing the procedure. Organisations that wish to apply for the CAF label should enquire beforehand about the existing possibilities in their country.