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Subcriterion 4.4

From CAF Network

Manage information and knowledge

The main strength of an organisation lies in its knowledge, skills and competences. A major goal of any organisation aims at providing people with the right information at the right time and to empower them to use their gained knowledge. This includes an open and communicative organisational culture, based on learning, where sharing and retaining of knowledge are key factors.

Successful public organisations define frameworks for knowledge, using the power of digitalisation to acquire it and make it available to all employees and stakeholders.


  • a. Create a learning organisation providing systems and processes for managing, storing, and assessing information and knowledge to safeguard the resilience and flexibility of the organisation.
  • b. Use the opportunity of digital transformation to increase the knowledge of the organisation and empower digital skills.
  • c. Establish learning and collaboration networks to acquire relevant external information and also to gain creative inputs.
  • d. Monitor the organisation’s information and knowledge, ensuring its relevance, correctness, reliability and security.
  • e. Develop internal channels to ensure that all employees have access to the relevant information and knowledge.
  • f. Promote knowledge transfer between people in the organisation.
  • g. Ensure access to and exchange of relevant information and open data with all external stakeholders in user-friendly way, taking into account the specific needs.
  • h. Ensure that key (explicit and implicit) knowledge of employees who are leaving is retained within the organisation.