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Subcriterion 3.3

From CAF Network

Involve and empower the people and support their well-being

People involvement is creating an environment in which people have an impact on decisions and actions that affect their jobs. Management and employees actively cooperate in developing the organisation, breaking down organisational silos by creating dialogue, making room for creativity, innovation and suggestions for improving performance. People should be assisted in order to achieve their full potential.

The proper execution of people policies depends upon all leaders and managers throughout the organisation demonstrating that they care about people issues and well-being, and that they actively promote a culture of open communication and transparency.

People commitment can be attained through formal forums such as consultative committees and through daily dialogue (e.g. about ideas for improvements). Staff surveys and leader assessments are relevant to obtain more information about the climate at work and to use the results to make improvements.


  • a. Promote a culture of open communication and dialogue, and encourage teamwork.
  • b. Involve employees and their representatives (e.g. trade unions) in the development of plans, strategies, goals, the design of processes, and in the identification and implementation of improvement and innovation activities.
  • c. Develop systems for gathering ideas and suggestions from employees.
  • d. Regularly conduct staff surveys, publish and give feedback on the results, their analysis and on the derived improvement actions.
  • e. Ensure good environmental working conditions throughout the organisation including taking into account all health and safety requirements.
  • f. Ensure that conditions are conducive to achieving a reasonable work–life balance for employees (e.g. the possibility to adapt working hours, part-time working, people on maternity or paternity leave).
  • g. Pay particular attention to the needs of socially disadvantaged employees and people with disabilities.
  • h. Provide adapted schemes and methods for rewarding people in a non-financial way, (e.g. by planning and reviewing people’s benefits and supporting social, cultural and sport activities focused on people’s health and well-being).