Sector for Development of Good Governance, Ministry of Public Administration and Local Self-Government of Serbia

DescriptionDescription of practice

The sector of the Development of Good Governance is responsible for improving the quality of public administration and developing this system to ensure greater efficiency in the provision of services to citizens, in accordance with the principles of good governance. The Department is in charge of implementing the Open Government Partnership and keeping up with EU legislation within the purview of public administration and is involved in the preparation of international treaties and projects in this field.

Further informationFurther information of the practice

Testimony: "CAF has already contributed to better communicate and build consensus on specific issues. It clearly mapped all the strengths, but also made it possible to identify weaknesses that prevent timely results from being obtained. The plan is not only to recommend the CAF to other public authorities but to promote and use it as much as possible in the administration of Serbia. This QM tool will help to improve the organization, processes and competencies of the people, which at the end will lead toward better results and better services."

Ms Ljiljana Uzelac

Good Governance Directorate-General, Ministry of Public Administration and Local Self-Government of the Republic of Serbia,

supported by https://www.bacid.eu with funding from Austrian Development Cooperation

Sector for Development of Good Governance, Ministry of Public Administration and Local Self-Government of Serbia ^{PageIDUnique ID of the page: 138}

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YearYear	2019
CountryCountry of the practice	Serbia
CityCity, town or village	Belgrade

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Ministry of Public Administration and Local Self-Government of Serbia

Type of organisationType of organisation	Government Ministry (national, regional)
Function of organisationFunction of organisation	General public services
Size of organisationSize of organisation	10-50
Level of governmentLevel of government	Central Government (national, federal)

Contact

OrganisationName of Organisation	Ministry of Public Administration and Local Self-Government of Serbia
DepartmentDepartment of the organisation	Good Governance Directorate-General
AddressAddress of the organisation	Decanska 8a44° 48' 51.40" N, 20° 27' 43.42" E
ZIPZIP code (postal code)
CityCity, town or village	Belgrade
WebsiteLink to the Website of the Organisation	www.mduls.gov.rs
EmailEmail of Organisation	ljiljana.uzelac@mduls.gov.rs
PersonName of contact person	Ljiljana Uzelac
Job titleJob title of the contact person	Head of PAR Management Unit

The main elements of good public governance are determined by the appointed framework of authority and control. It will set out: the reporting obligation on the goals achievement, transparency of actions and decision-making process to the stakeholders, efficiency and effectiveness, responsiveness to the needs of society, anticipation of the problems and trends, and respect of the law and rules.

A public service organisation is any institution, service organisation or system, which is under the policy direction of and controlled by an elected government (national, federal, regional or local). It includes organisations that deal with development of policy and enforcement of law, i.e. matters that could not be regarded strictly as services.

A partnership is a collaboration with other parties on a commercial or a non-commercial basis to reach a common goal, thus creating added value for the organisation and its customers/stakeholders. To institutionalise partnerships, partnership agreements can be concluded.

European Union

Common Assessment Framework. See CAF Model.