Municipality Zwentendorf

DescriptionDescription of practice

‘Zwentendorf an der Donau’ is a municipality with 4181 inhabitants (as of January 1, 2022) in the district of Tulln in Lower Austria. The village has become known as the location of the only, but never commissioned, nuclear power plant in Austria. The municipality consists of the communities Bärndorf, Dürnrohr, Erpersdorf, Kaindorf, Kleinschönbichl, Maria Ponsee, Pischelsdorf, Preuwitz and Zwentendorf.

The Municipal Academy of Lower Austria is planning to produce a guide for the implementation of quality management in Lower Austrian municipalities as part of its series of publications and to make it available to Lower Austrian municipalities as an aid to implementation. On behalf of the Federal Chancellery of Austria, the KDZ-Cntre for Public Administration Research is the central contact for all questions concerning the implementation of the CAF as well as for the certification with the CAF quality label in Austria.

Within the framework of numerous projects in different territorial entities (federal, provincial, municipal) and NPOs, the CAF process could be further developed and continuously improved for the users.

In this context, the KDZ has developed the CAF-Kommunal with four Lower Austrian pilot municipalities, a questionnaire tailored to the needs, special questions, and organizational challenges of municipalities.

The development of this CAF-guide for Lower Austrian municipalities has had the following goals in particular:

• To develop a common assessment questionnaire for the implementation of the Common Assessment Framework in Lower Austria's municipalities.

• Implementation of the CAF process in 4 pilot municipalities.

• Summary of the results for the implementation of the CAF process as well as central results in a guideline in the publication series of the Kommunalakademie Niederösterreich.

Innovative approachesInnovative approaches of the practice

The experiences of all pilot communities have been summarized in a CAF Guideline for municipalities. In this guideline, the steps as well as success factors in the implementation of CAF programme for interested municipalities are explained.

Results and outcomesResults and outcomes of the CAF implementation

Based on the evaluation, it is possible to see a high level of commitment on the part of the evaluation team. The most important activities have already been implemented and some activities are reviewed.

This indicates a high willingness of the evaluation team to question the status-quo in order to take the next steps in the ongoing organizational development in the sense of a comprehensive quality orientation.

Municipality Zwentendorf ^{PageIDUnique ID of the page: 144}

YearYear	2019
CountryCountry of the practice	Austria
CityCity, town or village	Zwentendorf an der Donau

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Municipality Zwentendorf

Type of organisationType of organisation	Local or regional administration
Function of organisationFunction of organisation	General public services
Size of organisationSize of organisation	10-50
Level of governmentLevel of government	Local Government, Regional Government
Effective CAF user dateDate since effective CAF user	May 2020

Contact

OrganisationName of Organisation	Municipality Zwentendorf
DepartmentDepartment of the organisation
AddressAddress of the organisation	Rathausplatz 448° 20' 44.99" N, 15° 54' 41.38" E
ZIPZIP code (postal code)	3435
CityCity, town or village	Zwentendorf an der Donau
WebsiteLink to the Website of the Organisation	https://www.zwentendorf.at/
EmailEmail of Organisation
PersonName of contact person
Job titleJob title of the contact person

Centre for Public Administration Research

Common Assessment Framework. See CAF Model.

Objectives are a formulation of a desired situation describing the desired results or effects as defined in the mission of the organisation. They can be:

• Strategic objectives

Global objectives for the mid and longterm indicate the desired overall direction of the organisation. It describes the final results or effects (outcomes) it wants to pursue.

• Operational objectives

These are a concrete formulation of the strategic objectives, e.g. at unit level. An operational objective can be immediately transformed into a set of activities and tasks.

From Criterion 6 onwards, the focus of the assessment shifts from Enablers to Results. In the first three Results Criteria we measure perceptions: what our people, citizens/customers and society think of us. We also have internal performance indicators which show how well we are doing against the targets we may have set for ourselves – the outcomes. The assessment of results requires a different set of responses, so the responses from this point onwards are based on the Results Assessment Panel (see CAF Scoring and Assessment Panels).