Guidelines for improving an organisation using the CAF

The process of continuous improvement can be designed and carried out in a number of ways. The size of the organisation, the culture and prior experience with total quality management tools are some of the parameters that help to determine what the most appropriate way of launching the TQM approach will be.

CAF works - three steps of CAF implementation

For further information see chapter IV in the document CAF2020 Guideline English (PDF)

TQM is a customer-focused management philosophy that seeks to continuously improve business processes using analytical tools and teamwork involving all employees.