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Glossary:Process owner

From CAF Network
Process owner
This is the person responsible for designing, improving and performing processes, and their coordination and integration inside the organisation. Their responsibilities include the following:
  • Understand the process: how is it carried out in practice?
  • Target the process: how does it fit into the broader vision? Who are the internal and external stakeholders and are their expectations met? How does the process relate to other processes?
  • Communicate the process to the internal and external stakeholders.
  • Monitor, measure and benchmark the process: to what extent is the process efficient and effective?
  • Report the process: what exactly can be improved? Where are the weaknesses and how can they be targeted?
By employing these steps the process owner has the chance to improve the process continually.