Glossary:Procedure

Glossary

Accessibility

Accountability

Agile mindset

Agility

Appraisal

Artificial intelligence

Audit

Automation

Balanced scorecard

Benchlearning

Benchmarking

Best practice

Big data

Bottom-up

Brainstorming

Budgetary transparency

Business process re-engineering

Change management

Citizen

Co-Decision

Co-Design

Co-Evaluation

Co-Production

Coaching

Code of conduct

Competence

Complaints management

Compliance

Conflict of interest

Consensus

Consensus report

Continuous improvement process

Controlling

Corporate social responsibility

Cost accounting

Critical success factor

Crowdfunding

Cybersecurity

Action plan

Data privacy

Data protection

Design thinking

Digitalisation

Diversity

E-government

E-learning

E-tools

Effectiveness

Efficiency

Empowerment

Enablers

Ethics

EUPAN

Evaluation

Evidence

Excellence

CAF

Facility management

Follow-up

GDPR

Governance

EFQM

EU

HR

Human resources management

ICT

Impact

Inclusion

Indicators

Information

Innovation

Innovation-driven culture

Input

Integrity

ISO

Job description

Key performance results

Knowledge

Knowledge management

Leaders

Leadership

Leadership culture

Leading by example

Lean methodology

Learning

Learning and collaboration networks

Life cycle policy

Management

Management information system

Mentoring

Mission

KDZ

Network

NGO

Objectives

Once-only principle

Open data

Open source

Organisational culture

Organisational structure

Outcome

Output

Partnership

PDCA

People

Performance

Performance budgeting

Performance dialogue

Performance management

Procedure

Process

Process diagram

Process owner

Public policy

Public service organisation

Public-private partnership

Quality

Quality assurance

Resilience

Resources

Risk management

Robotics

Role model

Sense making

Service design

SMART objectives

Social media

Social responsibility

Spending reviews

Stakeholders

Strategy

Survey

Sustainability/sustainable development

Sustainable development goals

Term

Top-down

Total quality management or quality management

TQM

Transparency

Results

Value

Vision

Procedure

A procedure is a detailed and well-defined description of how activities should be carried out.