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Glossary:Once-only principle

From CAF Network
Once-only principle
In developing customer-oriented and demand-driven public services, the once-only principle plays an important role. It describes the vision that citizens can get information, apply for public services and get the product in one place through one application. In this sense the once-only principle is the enemy of the bureaucracy principle which is characterised, among other things, by a multitude of different responsibilities in public administrations.