Indicators are quantitative measures that provide information about the organisation’s performance in a comprehensive form.
Performance indicators are the numerous operational measures used in public administration to help to monitor, understand, predict and improve how the organisation functions and performs. There are several terms used to measure organisational performance: outcomes, measures, indicators and parameters. It is important therefore to at least measure the performance of those processes that are essential to the delivery of the desired results.
Key performance indicators measure the most critical aspects, and measure the performance of those key processes essentially contained in CAF Criteria 4 and 5, which are most likely to influence the effectiveness and efficiency of the key performance outcomes.