Glossary:Change management
From CAF Network
Change management involves both generating the needed changes in an organisation, usually preceded by modernisation and reform agendas, and mastering the dynamics of change by organising, implementing and supporting the change.
Effective change management requires strong leadership, transparent communication and clear structures. Therefore a mix of different instruments and approaches is needed to stimulate change efforts, and set and execute change goals e.g. project management, innovation circles, change ambassadors, benchmarking and benchlearning, pilotprojects, monitoring, reporting and implementing PDCA.
Objectives are a formulation of a desired situation describing the desired results or effects as defined in the mission of the organisation. They can be:
Global objectives for the mid and longterm indicate the desired overall direction of the organisation. It describes the final results or effects (outcomes) it wants to pursue.
These are a concrete formulation of the strategic objectives, e.g. at unit level. An operational objective can be immediately transformed into a set of activities and tasks.
The PDCA cycle is four stages to go through to achieve continuous improvement, as described by Deming:
It emphasises that improvement programmes must start with careful planning, must result in effective action, be checked and eventually adapted, and must move on again to careful planning in a continuing cycle.
