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Glossary:Agile mindset

From CAF Network
Agile mindset
An agile mindset is a mindset that can truly understand the changes brought about by digitalisation and translate them into appropriate actions. Key elements of an agile mindset are:
  • Collective intelligence surpasses individual services.
  • Errors are understood as a learning opportunity.
  • Perfection is not required from the beginning.
  • Customer benefits are the focus.
  • Collaborative learning with the customer is part of the approach.
An agile mindset is thus an attitude as well as an innovative approach to problem solving that can push forward public administration reforms in the age of digitisation. An agile mindset is required at both management and staff level.