| Glossary | Definition |
|---|
| Diversity | |
| Role model | |
| Impact | |
| Appraisal | |
| Accountability | |
| Leaders | |
| Consensus report | |
| Code of conduct | |
| People | |
| Crowdfunding | |
| Total quality management or quality management | |
| Facility management | |
| Term | |
| Enablers | |
| EU | |
| Knowledge | |
| Value | |
| Coaching | |
| Organisational culture | |
| Process owner | |
| Ethics | |
| Spending reviews | |
| Input | |
| Objectives | |
| Benchmarking | |
| Mentoring | |
| Continuous improvement process | |
| Effectiveness | |
| Sense making | |
| Inclusion | |
| Budgetary transparency | |
| Agile mindset | |
| Lean methodology | |
| EUPAN | |
| Competence | |
| Performance | |
| Cybersecurity | |
| Resilience | |
| Follow-up | |
| Top-down | |
| PDCA | |
| Action plan | |
| Knowledge management | |
| HR | |
| Co-Decision | |
| Organisational structure | |
| Public policy | |
| E-tools | |
| Stakeholders | |
| Integrity | |
| Performance dialogue | |
| Big data | |
| Network | |
| Controlling | |
| Efficiency | |
| Service design | |
| Indicators | |
| Business process re-engineering | |
| Agility | |
| Learning and collaboration networks | |
| Complaints management | |
| Performance budgeting | |
| Data privacy | |
| Resources | |
| GDPR | |
| Transparency | |
| Management information system | |
| Results | |
| Leadership | |
| NGO | |
| Co-Design | |
| Output | |
| Public-private partnership | |
| Evaluation | |
| Strategy | |
| ISO | |
| Process diagram | |
| Bottom-up | |
| Once-only principle | |
| Corporate social responsibility | |
| E-government | |
| SMART objectives | |
| Information | |
| Citizen | |
| Audit | |
| Learning | |
| Compliance | |
| Performance management | |
| Data protection | |
| Risk management | |
| Governance | |
| Vision | |
| Best practice | |
| EFQM | |
| Leadership culture | |
| Artificial intelligence | |
| Co-Evaluation | |
| Outcome | |
| Cost accounting | |
| Quality | |
| Evidence | |
| Survey | |
| CAF | |
| Job description | |
| Public service organisation | |
| Brainstorming | |
| Open data | |
| E-learning | |
| Social media | |
| Innovation-driven culture | |
| Digitalisation | |
| Balanced scorecard | |
| Life cycle policy | |
| Conflict of interest | |
| Procedure | |
| Design thinking | |
| Robotics | |
| Human resources management | |
| ICT | |
| Automation | |
| Accessibility | |
| Leading by example | |
| Sustainable development goals | |
| Co-Production | |
| Partnership | |
| Critical success factor | |
| Quality assurance | |
| Excellence | |
| Sustainability/sustainable development | |
| KDZ | |
| Key performance results | |
| TQM | |
| Change management | |
| Open source | |
| Empowerment | |
| Social responsibility | |
| Innovation | |
| Mission | |
| Benchlearning | |
| Management | |
| Consensus | |
| Process | |
