Criterion 9 Key Performance Results
Key Performance Results
Key performance results relate to whatever the organisation has determined as essential, the measurable achievements that demonstrate the success of the organisation in the short and long term.
They represent the capacity of policies and processes to reach goals and objectives as defined in the institution’s mission, vision and strategic plans.
Key performance results can be divided into:
- External results: outputs and outcomes to goals, focusing on the link with the mission and vision (Criterion 1), strategy and planning (Criterion 2), products and services (Criterion 5),and the achieved results for external stakeholders.
- Internal results: level of efficiency, focusing on the link with people (Criterion3), partnerships and resources (Criterion 4) and processes (Criterion 5), and the achieved results in building up the organisation towards excellence.