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Criterion 8

From CAF Network

Social Responsibility Results

The main mission of a public organisation is always dedicated to satisfying a category of needs and expectations of society. Beyond its main mission, a public organisation should adopt responsible behaviour in order to contribute to sustainable development in its economic, social and environmental components, related to the local, regional, national and international communities. This may include the organisation’s approach and contribution to quality of life, protection of the environment, preservation of global resources, equal employment opportunities, ethical behaviour, involvement with communities and the contribution to local development.

The main feature of social responsibility translates the will of the organisation, on the one hand, to integrate social and environmental aspects in its decision-making considerations (Criterion 2), and on the other hand, to be able to respond to the impact of its decisions and activities on society and the environment. Social responsibility should be an integral part of the strategy of the organisation. Strategic objectives should be checked in terms of social responsibility in order to avoid unintended consequences.

The performance of an organisation towards the community in which it operates (local, regional, national or international) and its impact on the environment have become a critical component of the measurement of its overall performance.

An organisation working on its social responsibility will:

  1. improve its reputation and image to the citizens as a whole;
  2. improve its ability to attract, motivate, commit and retain its staff;
  3. improve its relations with companies, other public organisations, the media, suppliers, citizens/customers and the community in which it exists.

The measures cover both qualitative/quantitative measures of perception (8.1) and quantitative indicators (8.2). They can be related to: ethical, democratic and participative behaviour of the organisation; environmental sustainability; quality of life; economic impacts as effects of organisational behaviours.