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Criterion 7 People Results

From CAF Network

People Results


People results are the results the organisation is achieving in relation to the competence, motivation, satisfaction, perception and performance of its people.

The criterion distinguishes two kinds of people results: on the one hand, the general perception of the organisation where people are asked directly (e.g. via questionnaires, surveys, focus groups, appraisals, interviews, consultation with staff representatives) and on the other hand, people’s general results used by the organisation itself to monitor and improve people satisfaction and performance results.