Criterion 3 People
People are the organisation’s most important asset. Effective human resource management allows the organisation to accomplish its strategic objectives, and to take advantage of the strengths and ability of people. Successful human resource management promotes people’s engagement, motivation, development and retention. The organisation has to manage the competences and full potential of its people at individual levels to ensure organisational agility.
Improving leadership development, talent management and strategic workforce planning are critical since people are the organisation’s biggest investment.
Respect and fairness, open dialogue, empowerment, political neutrality, reward and recognition, care and providing a safe and healthy environment are fundamental to build the commitment and participation of people to the organisational journey towards excellence.
It is important to realise that only satisfied people can bring the organisation towards satisfied customers.