The 9 criteria of the CAF Model are broken down into a list of 28 subcriteria
Criteria 1–5 deal with the managerial practices of an organisation, the so-called enablers. These determine what the organisation does and how it approaches its tasks to achieve the desired results. The assessment of actions relating to the enablers should be based on the enablers panel (see chapter ‘How to evaluate: the scoring system’).
- Criterion 1 Leadership
- Criterion 2 Strategy and Planning
- Criterion 3 People
- Criterion 4 Partnerships and Resources
- Criterion 5 Processes
From Criterion 6 onwards, the focus of the assessment shifts from enablers to results. In the first three results criteria we measure perceptions: what our people, citizens/customers and society think of us. We also have internal performance indicators that show how well we are doing against the targets we may have set for ourselves – the outcomes. The assessment of results requires a different set of responses, so the responses from this point onwards are based on the results assessment panel (see chapter ‘How to evaluate: the scoring system’).