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For adding content, you must first request a user account via e-mail to caf[at]kdz.or.at.

Practices

As registered user you can add your „inspiring practice“ here. An inspiring practice is a CAF-implementation which you would like to share with the CAF-network and is visibile for all visitors of this website.

1. Write the title of the organisation in the field „Practice“ and press create.
2. The following form asks you about „Year“ of the CAF implemenation, „Country“, details of the „Organisation“, „Contact“, „Images and Documents“ and „Description“
3. In the field „Description“ you can add a basic „Description“ of the CAF-Implementation.
4. In the field „Description“ you can „add Innovation“: Did you use an innovative or new approach in the CAF implementation (e.g. Online tools, workshop methods, including leadership or partners)?
5. In the field „Description“ you can „add Results and Outcomes“: What are the results and outcomes of the CAF-implemenation (e.g. better communication, different organisational culture, applying performance budgeting, more agility and innovation)?
6. In the field „Description“ you can „add Further Information“: Here lessons learned or information which you want to share with the CAF-community can be presented.
7. All fields are NOT mandatory. You can decide which information you want to share.

Glossary

These involve superior performances, methods or approaches that lead to exceptional achievement. Best practice is a relative term and sometimes indicates innovative or interesting business practices, which have been identified through benchmarking. As with benchmarking it is preferable to talk about ‘good practice’ or ‘inspiring practice’ since one cannot be sure that there is not a better one.

Innovation is the process of translating good ideas into new services, processes, tools, systems and human interaction. An organisation may be described as innovative when an existing task is performed in a way that is new to the workplace, or when the organisation offers customers a new service in a different way such as self-service via the Internet.

From Criterion 6 onwards, the focus of the assessment shifts from Enablers to Results. In the first three Results Criteria we measure perceptions: what our people, citizens/customers and society think of us. We also have internal performance indicators which show how well we are doing against the targets we may have set for ourselves – the outcomes. The assessment of results requires a different set of responses, so the responses from this point onwards are based on the Results Assessment Panel (see CAF Scoring and Assessment Panels).

Information is a collection of data organised to form a message; it is a data that has made sense. One of the common ways to define information is to describe it as the facts provided or learned about something or someone.